4. Tickets, Deposits, Booking Fees, Balance Payments, and Payment Terms

4.1 Tickets may be sold through Qwerky's own website, Eventbrite, BottomlessBrunch.com, direct payment links, invoices, bank transfer, third-party ticketing platforms, or other approved sales channels.

4.2 For third-party platform bookings, payment terms, booking fees, service charges, processing fees, and refund mechanics may be controlled by the relevant platform. Qwerky Events is not responsible for third-party platform fees unless expressly required by law.

4.3 For direct bookings made through Qwerky where the event is more than four weeks away, Qwerky may allow customers to secure spaces by paying a deposit. Unless stated otherwise, the deposit is £10 per person plus a 6.2% booking fee.

4.4 The remaining balance for direct deposit bookings must be paid in cleared funds no later than four weeks before the event date, unless Qwerky Events agrees otherwise in writing.

4.5 Time for payment is of the essence.

4.6 If a balance is not paid by the due date, Qwerky Events may, without liability:

• cancel the booking;

• retain the deposit and booking fee;

• release the spaces for resale;

• refuse entry;

• remove the booking from the guest list;

• recover any unpaid balance where applicable;

• recover reasonable administration, debt recovery, and legal costs.

4.7 Deposits, booking fees, processing fees, and administrative fees are incurred immediately and are non-refundable except where required by law or expressly agreed by Qwerky Events in writing.

4.8 A deposit secures capacity, administration, planning time, venue allocation, supplier arrangements, performer commitments, and staffing allocation. Qwerky Events may turn away other bookings in reliance on your booking. Deposits are therefore a genuine pre-estimate of loss and are not a penalty.

4.9 QWERKY Events may correct obvious pricing, listing, availability, or technical errors. Where an obvious error has occurred, we may cancel the affected booking and issue a refund of sums paid, or offer the customer the option to rebook at the correct price where available.

5. Refunds, Cooling-Off Rights, Customer Cancellation, and Non-Attendance

5.1 Qwerky Events provides leisure and entertainment services for specific dates or periods of performance. Tickets and event bookings of this nature are generally exempt from the statutory 14-day cooling-off cancellation period that may apply to other distance purchases.

5.2 Once a ticket, deposit, or booking has been purchased, the customer does not have an automatic right to cancel simply because they change their mind, can no longer attend, become unwell, experience travel disruption, or no longer wish to attend.

5.3 All tickets and bookings are non-refundable except where required by law or expressly agreed by Qwerky Events in writing.

5.4 Refunds will not be issued for:

• illness;

• travel disruption;

• transport delays;

• train strikes;

• traffic;

• weather affecting your journey;

• personal circumstances;

• change of mind;

• booking the wrong date;

• booking the wrong ticket type;

• late arrival;

• non-attendance;

• being refused entry for valid reasons;

• being removed from an event;

• dissatisfaction caused by a non-material change;

• performer substitution;

• menu substitution;

• reduced guest numbers in a group booking.

5.5 Qwerky Events may, at its sole discretion, offer a transfer, name change, credit note, or goodwill solution. Any such offer is discretionary, does not create a future obligation, and may be subject to administration fees, availability, deadlines, or other conditions.

5.6 Customers are strongly encouraged to obtain appropriate travel, event, or personal insurance where non-attendance would cause financial loss.

6. Ticket Transfers, Name Changes, Resale, Guest Lists, and Entry

6.1 Customers may request to transfer a ticket to another person or change the name on a booking. All transfer and name change requests must be approved by Qwerky Events in writing before the event.

6.2 Qwerky Events may refuse a transfer or name change where it has not been requested in time, appears suspicious, breaches these Terms, creates operational issues, or relates to unauthorised resale.

6.3 Tickets must not be resold for more than the original face value charged by Qwerky Events.

6.4 Tickets must not be resold commercially, included in unauthorised packages, used for promotions, competitions, giveaways, hospitality, or third-party commercial activity without Qwerky prior written permission.

6.5 Qwerky Events may refuse entry where tickets are duplicated, copied, resold without permission, purchased fraudulently, obtained through an unauthorised channel, or presented by someone who cannot reasonably prove they are the valid ticket holder.

6.6 Qwerky Events may operate entry by guest list, ticket confirmation, email confirmation, booking reference, or a combination of these.

6.7 Customers must be able to show their booking confirmation, ticket, email confirmation, ID, or other proof of booking when requested.

6.8 Entry is subject to venue capacity, licensing requirements, security checks, age verification, guest list verification, and compliance with these Terms.

6.9 Qwerky Events and the venue reserve the right to refuse entry or remove any guest where reasonably necessary for safety, licensing, legal, operational, behavioural, or security reasons.

6.10 Refusal of entry or removal for breach of these Terms does not entitle the customer to a refund, credit, transfer, or compensation.

7. Group Bookings & Lead Booker ResponsibiliEvent Changes, Cancellations, Postponements, Reschedules, and Force Majeurety

7.1 Qwerky Events may make reasonable changes to an event where necessary or desirable for operational, logistical, safety, licensing, venue, artistic, commercial, performer, supplier, or circumstances beyond our reasonable control.

7.2 Changes may include, without limitation:

• event start time moving by up to four hours earlier or later on the same calendar date;

• changes to the event end time;

• changes to the running order;

• changes to the performer line-up;

• host, DJ, or supplier substitutions;

• changes to the event format or structure;

• changes to food or drink options;

• changes to table plans or seating;

• changes to venue room or event space;

• relocation to another suitable venue within the same town or city, including within Brighton and Hove where applicable.

7.3 Where Qwerky Events changes the event start time by up to four hours on the same calendar date, we will use reasonable efforts to give at least 24 hours’ notice where practical. Such a change will not normally constitute cancellation or a material change.

7.4 Performer substitutions, absence of a particular performer, change of host, or line-up changes do not constitute cancellation and do not entitle customers to a refund, provided the event proceeds in substantially the same overall character.

7.5 Qwerky Events does not guarantee any individual performer unless expressly stated in writing as a guaranteed headline booking. Even where a performer is advertised, Qwerky Events may substitute performers where necessary.

7.6 Minor, reasonable, operational, or non-material changes do not entitle customers to a refund, credit, transfer, or compensation.

7.7 If Qwerky Events cancels an event in full and does not provide a rescheduled date, replacement event, transfer, or equivalent alternative, affected ticket holders will be offered a refund of the ticket face value paid, except for any non-refundable third-party fees where lawful.

7.8 If an event is postponed or rescheduled, tickets will automatically remain valid for the new date unless Qwerky Events states otherwise.

7.9 If a customer cannot attend a rescheduled date, they must contact bookings@qwerky.events within seven days of the reschedule announcement to request a refund of the ticket face value. Failure to contact Qwerky Events within this period may be treated as acceptance of the new date.

7.10 Qwerky Events may, at its discretion, offer a transfer, credit note, or alternative event instead of a refund where lawful and appropriate.

7.11 Booking fees, platform fees, processing fees, service charges, and third-party charges may be non-refundable except where required by law or refunded to Qwerky Events by the relevant platform or provider.

7.12 If part of an event is cancelled, delayed, substituted, shortened, unavailable, or modified, this will not automatically constitute cancellation of the event as a whole. Qwerky Events may, at its discretion, offer a partial refund, credit, replacement, or goodwill gesture, but no automatic entitlement arises unless required by law.

7.13 Qwerky Events is not responsible for indirect or consequential losses arising from cancellation, postponement, rescheduling, relocation, or event changes, including travel costs, accommodation, loss of earnings, childcare, outfits, taxis, parking, or other personal expenses.

7.14 Qwerky Events will not be liable for failure, delay, cancellation, relocation, alteration, or reduced performance caused by events outside our reasonable control.

7.15 Events outside our reasonable control may include, without limitation, extreme weather, flooding, fire, public health incidents, government restrictions, national or local emergencies, venue closure outside our control, loss of venue licence, licensing authority instruction, performer illness, supplier failure, strikes, transport disruption, utility failures, power cuts, security threats, civil disorder, terrorism, pandemics, or acts of God.

7.16 Where an event outside our reasonable control occurs, Qwerky Events may reschedule, relocate, amend, reduce, substitute, or cancel the event as reasonably necessary.

7.17 Refunds will only be provided where legally required or where Qwerky Events expressly agrees in writing.

8. Group Bookings, Lead Booker Responsibility, Seating, and Tables

8.1 The person making a group booking is the “Lead Booker”.

8.2 The Lead Booker is responsible for:

• ensuring all guests understand and comply with these Terms;

• providing accurate guest numbers;

• making all payments on time;

• communicating booking information to their party;

• providing dietary or access information where applicable;

• ensuring their party behaves appropriately;

• paying any outstanding balance, cancellation charges, damage charges, or other amounts due.

8.3 Reductions in group size do not reduce the total amount payable unless Qwerky Events agrees in writing.

8.4 If members of a group fail to attend, arrive late, are refused entry, or are removed from the event, the Lead Booker remains liable for the full booking value.

8.5 Qwerky Events may refuse future bookings from a Lead Booker or group where any member of the party breaches these Terms, causes disruption, raises bad-faith payment disputes, damages property, abuses staff, or behaves in a way that risks Qwerky Events, the venue, performers, staff, suppliers, or other guests.

8.6 Seating and tables are allocated by Qwerky Events and/or the venue according to space, layout, capacity, group size, access needs, event format, and operational requirements.

8.7 Customers cannot choose specific seats or tables unless Qwerky Events expressly confirms this in writing.

8.8 Qwerky Events will use reasonable efforts to seat groups together where practical, but this is not guaranteed.

8.9 Qwerky Events may split groups, move tables, use shared tables, change table plans, alter layouts, or relocate customers where required for operational, safety, access, or capacity reasons.

8.10 Seating changes, shared tables, altered layouts, restricted views, or table movements do not entitle customers to a refund, credit, transfer, or compensation unless Qwerky Events agrees otherwise in writing.